Contact Us

Reaching the Only Win support team is straightforward. Whether the question involves a pending withdrawal, a bonus condition, a KYC document, or a general account inquiry, multiple contact channels are available around the clock. This page outlines each method, what to expect when submitting a request, and how to get the fastest possible response.

How to Reach the Only Win Support Team

Only Win operates 24/7 customer support across three main channels: live chat, a contact form, and email. All three are accessible directly from the site, and no advanced setup is required to use any of them. The primary support language for Canadian players is English, with French Canadian available for those who prefer it.

For players who have reached the Prestige VIP level or higher, a personal manager handles account-specific requests directly. VIP players can also reach the team through a dedicated email address and a WhatsApp line at +1 204-818-3558.

Live Chat

Live chat is the fastest channel for most questions. It runs 24 hours a day, seven days a week, and connects players with a support agent in real time. This channel works well for urgent matters such as failed deposits, active bonus issues, or login problems. Response times through live chat are typically immediate.

Contact Form

The contact form is available on this page and allows players to submit a detailed written inquiry without needing to open a separate email client. It is useful for non-urgent matters where a written record of the exchange is helpful, such as account verification status, promotional eligibility, or general feedback. Responses are sent to the registered account email address.

Email Support

For formal or document-related requests, players can reach the support team at support@only.win. This channel is suitable for submitting KYC documents, disputing a transaction outcome, or following up on a pending withdrawal. Including an account username, registered email, and a clear description of the issue in the message helps reduce back-and-forth and speeds up the resolution process.

VIP and Legal Contact

VIP members from the Prestige level upward have access to a dedicated personal manager. The VIP team can also be contacted at vip@only.win or through WhatsApp at +1 204-818-3558. For legal and compliance matters, the operator can be reached at legal@goodfly.io. The operator behind the platform is 3-102-961232 LIMITADA, registered in Costa Rica, operating under the Anjouan licence number ALSI-202606013-FI1.

What Support Can Help With

The support team handles a wide range of topics. Common reasons Canadian players reach out include:

• Account registration issues or login problems
• KYC document submission and verification status
• Deposit and withdrawal questions, including Interac, MiFinity, Visa, Mastercard, and cryptocurrency transactions
• Bonus activation, wagering progress, and eligibility
• Loyalty rank and VIP status questions
• Responsible gambling tools such as deposit limits, session limits, or self-exclusion requests
• Game access issues and technical errors
• Promotional terms and campaign eligibility

For players who want to review data handling practices before reaching out, the Only Win privacy policy covers how personal information is collected, stored, and used.

Tips for Faster Resolutions

A few practical steps can significantly reduce the time it takes to resolve an issue. When contacting support, it helps to have the registered account email address ready. For payment-related questions, noting the exact transaction amount in CAD, the payment method used, and the approximate time of the transaction allows the team to locate records quickly.

For KYC inquiries, having the relevant documents ready before starting a chat or composing an email means the review can proceed without delays. Only Win states that the compliance team may temporarily restrict transaction access during an active review, so submitting accurate and complete documentation from the start avoids unnecessary delays.

Withdrawal requests follow specific daily, weekly, and monthly limits - C$2,000 per day, C$4,000 per week, and C$16,000 per month - and support can confirm whether a pending payout is within those parameters or requires additional steps.

Responsible Gambling Support

Players who want to set deposit limits, request a cooling-off period, or initiate a self-exclusion can do so through the account profile or by contacting the support team directly. Self-exclusion options range from six months up to permanent closure, and any restriction takes effect immediately. The platform also lists Gambling Therapy, Gamblers Anonymous, and GamCare as external organizations for players who need independent support.

For more details on how the Only Win approaches player safety and account management, the support team is the most direct route to account-specific guidance.